What people ask before they sign up.
Honest answers. If yours isn't here, email us; we read every reply.
How does the money work?
Is there a setup fee?
No. The self-serve path is free. If you want us to do the connect-platforms + train-your-GMs work, white-glove onboarding is a one-time $499. Optional.
What happens at the end of the 14-day trial?
If you enter a credit card before day 14, you convert to the Operator plan at $79 per location per month. If you don't, the alerts stop on day 15 and your account pauses. Your data stays for 12 months in case you come back.
Can I cancel any time?
Monthly plans: yes, any time, no questions. Annual plans run to the end of the term and don't auto-renew without explicit consent. No long-term contracts unless you sign one.
Do you offer a discount for paying annually?
Owner and Enterprise plans get 2 months free on annual (effective 16.7% off). Operator stays monthly only.
What if my franchisee count changes mid-month?
Pro-rated. Add a location on the 15th, you pay for half the month. Remove one, we credit the unused portion to next month.
Can corporate pay for some locations and franchisees pay for the rest?
Yes. Enterprise covers whichever locations the brand puts on it; everyone else can sign up individually on Operator or Owner. Both bill independently. Rollup includes everyone.
What we actually read and write.
Which platforms do you cover?
Google Business Profile, Yelp, Tripadvisor, and Facebook. Reviews from all four flow into one feed in the app. Social posting (Phase 2 opt-in) covers Facebook, Instagram, X, and LinkedIn.
Can you respond on Yelp programmatically?
No. Yelp's Fusion API is read-only for reviews. We draft the response in your brand voice; you paste and post via Yelp's own dashboard. Same is true for Tripadvisor. Google and Facebook do support programmatic responses (gated by your human approval).
How fast do alerts fire?
Within 10 minutes of a review posting on any platform. We poll every 10 minutes per active location.
Do you cover positive reviews too?
Yes. They sit in the same feed but at the bottom. Drafted responses for positive reviews are generated; you can approve or skip. The product is built around the negative ones because that's the fire alarm, not the celebration.
Trust details.
Where is my data stored?
Cloudflare D1 (SQLite at the edge), US regions by default. OAuth refresh tokens are AES-GCM encrypted before they land in the database. Marketing leads, escalation cases, and review history all stay in your tenant; we do not share or sell.
Are you SOC 2?
Not yet. We're early; the audit is in the year-2 plan. If your procurement team needs it now, we won't be a fit yet. If you can take a written security posture and a customer reference, we have both.
What about GDPR / CCPA?
We hold reviewer first-name + last-initial only; emails, phones, and addresses mentioned in review bodies are auto-scrubbed at ingest. Operator data (you) is exportable and deletable on request: [email protected].
Do you use my reviews to train AI?
No. The agents read your reviews to draft your responses. The prompts are published at /ops so you can see exactly what we ask. We do not feed your data into training runs for any model.
Are your agent prompts really public?
Yes. Every prompt every agent uses is at /ops/. If we ever start asking the AI to do something a customer would be uncomfortable with, this is the page that would show it.
What we will not do.
Will you ask my customers to leave 5-star reviews?
No. Several platforms ban that and we agree with their reasoning. If your customers want to leave a review, that's between them and the platform.
Can you auto-post a response on my behalf?
No, by design. Every response goes through a human approval click before publishing. That's the gate-outbound hook in /ops/hooks/; it can't be turned off.
Will you list me as a customer?
Only with your written permission. Our first paying brand asked to stay private, and they have stayed private. The same posture applies to everyone else.
Do you do review gating ("happy customers go to Google, unhappy go to a private form")?
No. Google explicitly prohibits that since 2018; Yelp prohibits it more broadly. We do not build a feature that does this.
Day-to-day questions.
How long does setup take?
About 30 seconds per platform per location for OAuth. So a single store on Google + Yelp is under 2 minutes. A 20-location operator on all 4 platforms is under an hour. The escalation rules can be set up brand-wide once.
Can multiple people see one account?
Yes. The location owner pays; team members (GMs, regional managers, brand HQ contacts) get read access at no charge. There's no per-seat fee. Each team member signs in with their own email + passwordless code.
What happens if I leave the platform?
Export your data on demand (CSV). Your historical reviews and escalation cases stay accessible for 12 months after cancellation, in case you reactivate. After 12 months they're deleted.
Do you offer support?
Email support at [email protected], response by next business day. Enterprise contracts include a named contact and faster SLAs.
What if my franchisees push back on adopting it?
Don't push. Path 1 of the brand-HQ approach is letting franchisees opt in voluntarily; at 50% adoption HQ gets the rollup for free. If they're not opting in, that's a signal about the franchisees' relationship with reputation work, not about FranchiseFrontline.
Still got a question?
Email [email protected] or start a 14-day free trial.
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