Privacy policy

This page is a placeholder. The legal copy will be replaced before launch. Below is the plain-English short version of how we will operate.

What we collect

• Account info you give us: name, email, phone, company name, locations.
• Review data we read from platforms you connect (Google, Yelp, Tripadvisor, Facebook).
• Basic usage analytics so we know what's working.

What we don't do

• We don't sell your data.
• We don't post on your behalf without your approval.
• We don't list you as a customer publicly without explicit written permission.

Data we hold and where

• Hosted on Cloudflare. Data stored in Cloudflare D1 (or equivalent) in US regions by default.
• Email delivery via SendGrid; SMS via Twilio.
• You can request export or deletion at any time by emailing [email protected].

SMS messages and your phone number

When you opt in to SMS messages from FranchiseFrontline, we use your mobile phone number only to send you the messages you consented to: sign-in codes, alerts about new reviews at your locations, escalation handoffs, SLA reminders, and weekly recaps.

• We do not share your phone number with third parties or affiliates for their marketing purposes.
• We do not sell your phone number.
• You can opt out at any time by replying STOP to any message. Opt-out is processed by Twilio (our SMS carrier) and honored immediately. You will not receive further messages on the campaign you opted out of.
• You can request help at any time by replying HELP.
• Message and data rates may apply based on your mobile carrier and plan; FranchiseFrontline does not charge for messages.
• Phone numbers are stored encrypted at rest in our database.

Last updated: 2026-05-25.